Returns & Exchanges

At Casual Gamer Club, we want you to love your new gear!

Every order is made just for you, and we do our best to make sure you're happy with your purchase. But we understand that sometimes things don't go as expected.

Whether there's an issue with your order or something simply isn't right, we're here to help make things right.

Our 30-Day Return Policy

We want you to shop with confidence.

If you're not happy with your purchase, please contact us within 30 days of delivery so we can help.

Depending on the circumstances, we may offer a return, exchange, replacement, or refund.

To help us process your request, items should generally be:

Unworn and unused
In their original condition
Accompanied by proof of purchase
Returned with original tags, when applicable

Because our products are made to order, please contact us before sending anything back so we can provide the appropriate instructions.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please let us know as soon as possible.

We take product quality seriously and want you to receive exactly what you ordered.

Once we've reviewed the issue, we'll work with you to arrange an appropriate replacement or refund.

How to Request a Return or Exchange

Getting help is simple.

Visit our Contact Us page or email support@casualgamerclub.com with:

Your order number
A brief description of your request
Clear photos of the item, if applicable

We'll review your request and help you with the next steps.

Please contact us within 30 days of delivery and wait for return instructions before sending anything back.

Exchanges & Sizing

We know finding the right fit online isn't always easy.

That's why we provide detailed size charts and our Find My Size tool to help you choose confidently.

If your shirt doesn't fit the way you expected, please reach out. We're happy to review your situation and explore available options.

Because our products are made to order, exchanges may require additional processing time.

Items That May Not Be Eligible

Certain items may be excluded from returns or refunds, including:

Gift cards
Items that have been worn, washed, or damaged after delivery
Items specifically marked as final sale at the time of purchase

These exclusions do not affect any rights you may have under applicable law.

Refunds

If your refund is approved, we'll issue it to your original payment method.

Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

We'll keep you informed as your request is processed.

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